Refund policy

At Living Root Garden, we want you to be happy with your purchase. That’s why we are committed to providing you with the highest quality products at the fairest prices. However, we do understand that sometimes things happen and you may want to return an item. Please take a minute to read through our Return Policy and contact us at support@livingrootgarden.com. If you have any questions or need for clarification – we’ll be happy to answer them!

 

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Unfortunately, we are not able to accept returns of items that were used, as we are not able to resell them as new, or send them back to vendors, simply because the item did not meet your expectations.

To complete your return, we require a receipt or proof of purchase. If you do not have your receipt, we will search your customer record for the related invoice.

There are certain situations where only partial refunds are granted
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@livingrootgarden.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@livingrootgarden.com and send your item to: 302 S Palmetto Ave, Green Cove Springs FL 32043.

Shipping
To return your product, you should mail your product to:

302 S Palmetto Ave, Green Cove Springs FL 32043

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.